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1. 7-Day Replacement Policy
- Products that are damaged upon delivery can be replaced within 7 days.
- Customers must provide proof of damage (e.g., photos or videos) within this period.
- Replacement will be offered only for the same item or one of equivalent value.
2. No Return Policy for Used or Opened Items
- Items with removed tags, seals, or packaging will not be accepted for return or replacement.
- Cosmetics, perfumes, and medical equipment cannot be returned once used or unsealed, due to hygiene and safety regulations.
3. Original Invoice Required
- Customers must present the original purchase invoice for any replacement request.
4. Product Availability
- Replacement is subject to stock availability. If the original item is unavailable, an item of similar value may be offered.
5. Final Decision
- The company reserves the right to make the final decision on any return or replacement request.
