Cancellation Policy
We understand that sometimes plans change. That’s why we offer a simple and fair cancellation policy:
- Orders can be cancelled within 24 hours of placement without any charges.
- After 24 hours, cancellation requests will be subject to review. If the order has already been processed or shipped, a cancellation fee may apply.
- Customized or special-order items are non-refundable and non-cancellable once processing begins.
- To cancel an order, please contact our customer support via phone or email with your order reference number.
7-Day Return Policy
At TAREEQ BAB AL KENZ GENERAL TRADING L.L.C, your satisfaction is our priority. We offer a 7-Day Return Policy for eligible products, subject to the following conditions:
- Return Period: Products must be returned within 7 working days from the date of purchase.
- Condition: Items must be unused, unopened, and in their original packaging.
- Receipt Required: A valid proof of purchase or receipt is required for all returns.
- Non-returnable items: For hygiene and safety reasons, cosmetics and perfumes cannot be returned if opened. Medical equipment must be in a sealed, unused condition.
- Damaged or Incorrect Products: If you receive a damaged or incorrect item, please notify us within 48 hours to arrange a replacement or refund.
For return requests, please contact our customer service team by email or phone, and we will guide you through the process quickly and efficiently.